Legal
Privacy Policy
Last updated: July 7, 2026
1. Information We Collect
When you contact us through our website contact form, call us, or request service, we may collect your name and contact information (phone number, email address), your service address or location, details about the service you need, and payment information (processed securely through our payment processor). We also collect standard website usage data such as IP addresses, browser type, and pages visited through server logs and analytics tools.
2. How We Use Your Information
We use the information we collect to respond to your service requests and inquiries, schedule and dispatch locksmith service, process payments for services rendered, send service confirmations or follow-up communications, and improve our website and services. We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Contact Form Data
Information submitted through our contact form is transmitted securely and stored in our customer communication system. We retain this information only as long as necessary to fulfill your service request and for reasonable business record-keeping purposes.
4. Cookies and Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
5. Third-Party Services
Our website may use third-party services such as analytics providers. These services have their own privacy policies governing how they handle data. We encourage you to review their policies.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.
7. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The updated date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact Northwest Lock & Key in Springdale, AR.